Refund policy

We want you to be thrilled with your purchase. If you're not, here's how we can help:

Return Period:

You have 30 days from the date of purchase to initiate a return.

Eligibility for Returns:

  • Items must be in new, unworn, and unwashed condition.
  • Keep the original tags and packaging.
  • Customized items are non-returnable unless defective.

Return Process:

1. Contact our Customer Support team at [customer.support@email.com] to initiate a return request. Please provide:

  • Order number
  • Reason for return
  • Photos if it's due to a defect

2. Receive a Return Authorization (RA) number and instructions.

3. Package the item, include the RA number, and send it to the provided address.

Return Shipping Costs:

Customers cover return shipping, except for manufacturing defects.

Refund or Exchange:

After inspection, choose a refund or exchange for eligible items.

Refund Processing:

Refunds will be processed within 14 business days.

Questions? Contact us at info@fnlids.com.

Thank you for choosing FNLids!